Frequently Asked Questions

With Lidio, Turkey's largest digital payment platform, we enable you to easily manage all the payment services you need for your business on a single platform. With our strong and secure payment infrastructure which hosts millions of successful transactions, we liberate payments and make financial technologies accessible to everyone.

If you have a B2B business model, you can benefit from many of our Lidio solutions such as B2B Collection Solutions, Company Payment Portal, Workplace Panel. For more detailed information, apply to Lidio, we will call you right away!

While using Lidio virtual POS, you can also receive payments from POS of other banks and payment institutions.

Transactions can be made using the virtual POS of the following banks in the Lidio infrastructure. Akbank Sanal POS Aktif Bank Sanal POS Albaraka Sanal POS Alternatif Bank Sanal POS Anadolu Bank Sanal POS Denizbank Sanal POS Finansbank Sanal POS Garanti Bank Sanal POS Halkbank Sanal POS HSBC Advantage Sanal POS ING Bank Sanal POS İş Bankası Sanal POS Kuveyt Türk Sanal POS Odea Bank Sanal POS Şekerbank Sanal POS TEB Sanal POS Türkiye Finans Sanal POS Vakıfbank Sanal POS Yapı Kredi Bankası Sanal POS Ziraat Bankası Sanal POS

Yes, transactions can be made with international cards and different exchange rates at Lidio. In addition, thanks to Lidio's international collaborations, you can receive payments from anywhere in the world at any time, at the exchange rate of the relevant country, with many alternative payment methods and card programs.

You can make payments with a single click with your hidden cards in all our workplaces that use the interoperable card saving infrastructure, which is Lidio's shared pool model.

Yes, you can register more than one card in the Lidio infrastructure.

You can log in to your account on Lidio.com and view, update and delete your cards in the My Cards section.

You don't need a website to receive payments with Lidio. You can securely receive payments from your customers via the link you will send via SMS or e-mail. In addition, you can make your collections securely with the Company Payment Portal, which is our solution specially developed for businesses which do not have a website and want to receive payments. For detailed information about Receive Payment by Link or Company Payment Portal, you can contact us via your sales representative or destek@lidio.com

You can view the transactions you have made with Lidio in the "Payments" section of the Lidio Workplace Panel. Login information to Lidio Workplace Panel will be sent to you by the support teams when your account is active.

Sub-seller commission mechanism can be reflected to the sub-seller as a percentage or as a fixed amount. Sub-seller progress payments can be calculated automatically with defined commission percentages, or they can be calculated and sent parametrically by the marketplace as desired for the transaction. Marketplace and sub-seller progress payments are distributed by Lidio according to the value dates determined by the marketplace.

Progress payments are paid by Lidio to the companies selling in the marketplace, based on defined working conditions and account information.

Our marketplace solution supports a multi-seller multi-cart structure. End users can add products from different vendors to their carts and complete their shopping.

Lidio provides reconciliation reports on the Lidio Workplace Panel for the marketplace and sub-sellers, and has services to query past and future reconciliation information through Lidio APIs.

While taking advantage of our Lidio smart transaction routing feature, you can use any virtual POS and provide transaction routing. If you use the Lidio Virtual POS infrastructure in your transactions, the smart transaction routing service will be ready in our systems. In your normal payment system, you can position your own virtual POS or Lidio Virtual POS as Smart Switch alternative POS.

You can benefit from our fraud prevention service with your own POS integrated with our Lidio Core solution. If you use the Lidio Virtual POS infrastructure in your transactions, our fraud services will be readily available in our systems.

Transactions appear on the statement as Lidio*Company name in the format determined by the regulation. Company names are determined by workplaces.

They will be able to observe the working conditions in their contracts through the workplace panel.

When you complete the information and documents requested from the "Apply" step in the upper right corner of the page, you can create your application record.

In case the requested documents are completed and delivered in full, the Lidio team will contact you via the e-mail or phone number you shared during the application within 2 business days and inform you about your application process.

After your preliminary application is approved, the following documents will be requested. For Companies: Trade Registry Gazette, Activity Certificate, Tax Plate, Identity Images of All Partners, Signature Circular, Document Confirming Bank Account Information For Personal Businesses: Tax Plate, Identity Image, Signature Declaration, Document Confirming Bank Account Information

In order for your Lidio accounts to be active and for the integration to be carried out quickly, it will be sufficient to send the necessary documents by e-mail, stamped and signed, in the first place. Wet signed versions of the relevant documents must also be shipped to our address within 5 working days at the latest. Otherwise, your membership will be deemed invalid.

It is free to become a member of Lidio. No entrance fee, monthly or annual fixed fee will be collected from you.

In order for your application to be concluded faster, attention should be paid to the following issues. 1. The web page where you will use Lidio Virtual POS must contain a product catalog and a shopping cart. 2. SSL is required on your website to ensure payment security. 3. Licenses and documents issued by the relevant authorities are absolutely necessary due to the activity related to the product you offer. 4. Visa and Mastercard logos must be placed on your website.

Applications that sell the following products and/or services will not be considered. 1. Sites that sell alcoholic beverages 2. Sites that sell firearms or knives 3. Betting or gambling sites 4. Sites with violent content or incitement to crime 5. Sites that support religious sects 6. Sites that support political views 7. Prescription drugs or drugs Sites that sell 8. Sites that offer services with erotic or pornographic content 9.FOREX and similar sites. 10. Sites selling tobacco products 11. Sites selling tele-sales 12. Friendship sites 13. Bill payment centers (without operating license)

After completing your application, after completing the necessary checks and meeting your conditions, you can start selling at any time by performing a single and easy integration with Lidio Virtual POS.

You can update your password by clicking the forgot password link in the member login section of Lidio.com.

If your Lidio account has been blocked, you can get help from our support team by sending an e-mail to destek@lidio.com with the e-mail address you used when you became a Lidio member.

To cancel your membership, you can send your request by e-mail to support@lidio.com by specifying the mobile phone to which your membership is connected.

Depending on the integration model that our workplace will use, the integration can be completed within the same day. With the support of our integration team, it is aimed to shorten these periods for our workplaces that want to integrate with many products and have special flows.

There is no integration fee for our workplaces that will use Lidio Virtual POS. Our working conditions are different with the integrator companies that we will partner with. For detailed information, you can send an e-mail to destek@lidio.com.

Yes, the labels, button and corporate logo fields at the top and bottom can be customized according to the colors and designs of your company.

No, it is not used. A separate Virtual POSs must be defined for each website.

Yes, with the free plug-ins developed by Lidio for business partners using Opencart (3.x) and Magento (1.9.x) and Kobi Master e-commerce platforms, you can make your bank and credit card payments immediately, which includes all payment functions of Lidio. You can start receiving payments through their pages. You can download the plug-in compatible with the platform you are using from the following pages. OpenCart, Magento, Kobi Master

Yes, you can integrate your existing ERP system with Lidio and make your reports.

You can access the API integration codes by visiting Lidio Lab in the top menu of the Lidio home page.

You can request a static IP via destek@lidio.com.

If you send an e-mail to destek@lidio.com.tr, your IPs will be defined.

Lidio systems have PCI DSS Level 1 Certification. Applications are operated in this context.

Yes, the services that Lidio accesses the workplaces must obtain an SSL certificate.

While Lidio systems have 3D Secure, non 3D, half 3D, full 3S support, Lidio workplaces can use any solution they want according to their risk profile and preferences.

Payments of your transactions made in installments at Lidio are not made in installments. After the commission is deducted from the transaction amount, the remaining amount is transferred to your account.

There is no blocked working model in Lidio.

Lidio makes the payments by deducting the commission fee from the transaction amount. The invoice for the commission amounts deducted is issued monthly, and the first week of the next month is sent to your systems as e-invoice or e-archive invoice.

Lidio is an e-invoice and e-archive invoice payer. The invoices of our workplaces that are e-invoice payers are sent to their systems monthly in the first week of the following month. Invoices of our workplaces that are not e-invoice payers are sent to the e-mail addresses registered by the accounting office. In both cases, an e-mail should be sent to destek@lidio.com for undelivered invoices.

Our service fee rates vary according to banks and market conditions. For detailed information, you can send an e-mail to destek@lidio.com.

You can perform cancellation/refund transactions through Lidio APIs or via Lidio Workplace Panel. You can access Lidio APIs at https://developer.lidio.com/. For Workplace Panel information, access information will be sent to you by e-mail when your Workplace definitions are completed.

Lidio instantly transmits the cancellation/refund transactions made by the workplace to the bank where the transaction is made. Although the reflection period of cancellation refunds varies from bank to bank, it takes place within 3 working days on average.

Transactions carried out on the same day and which have not entered the bank day-end are called cancellations, and transactions that have entered the bank day-end are called refunds. The main difference between cancellation and refund is that the cancellation process is usually instantaneous. The refund will be credited to the account the next day.

Yes, partial refunds are available in Lidio.